**Vivaplanet Privacy Policy**

**Effective Date: 2/28/2025** 

**1. Introduction**
At Vivaplanet LLC, we prioritize your privacy and are deeply committed to protecting your personal information. We understand the importance of handling your data safely and responsibly. This Privacy Policy provides an in-depth overview of our practices surrounding the collection, use, and disclosure of your information in accordance with both United States laws and the stringent data privacy regulations of the European Union, including the General Data Protection Regulation (GDPR). We believe it is vital for you to be informed about how we collect and manage your data, and we encourage you to read this document carefully.

**2. Information We Collect**
As you interact with our services, we may collect and process a variety of information types, including but not limited to the following:
– **Personal Information:** Personal information refers to any details that can be used to identify you as an individual. This includes your name, email address, phone number, postal address, and any other information you choose to provide.
– **Non-Personal Information:** This category encompasses data that, on its own, cannot be used to identify you. It may include aggregated data, statistical data, or information that has been anonymized. Such data may enhance our understanding of user behavior and facilitate improved service delivery.

**3. How We Use Your Information**
We may utilize your information for a range of purposes, including but not limited to the following:
– To provide, maintain, and improve upon our services, ensuring they meet your needs.
– To process transactions efficiently and communicate related information, such as confirmations and updates.
– To maintain clear lines of communication with you, which includes responding to your inquiries and providing customer support.
– To send you updates, promotional materials, and content that may be of interest to you, but only with your explicit consent.
– To enhance user experience through feedback and research, which allows us to develop new features and services tailored to our community.

**4. Legal Basis for Processing Personal Data (EU only)**
If you are located within the European Economic Area (EEA), it is essential to clarify the legal basis upon which we collect and utilize your personal information as described in this Privacy Policy. Our processing may be based on:
– The necessity to perform a contract with you, to which you are a party.
– Your express consent for specific processing activities.
– Our legitimate interests as a business, provided that these interests are not overridden by your rights and interests.
– The requirement to process data for payment handling and security purposes.
– Our obligation to comply with applicable laws and regulations.

**5. Data Retention**
We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may involve retaining and utilizing your data to comply with our legal obligations, resolve disputes, analyze and improve services, and enforce our agreements with you. Once your data is no longer necessary for these purposes, we will take effective steps to securely delete or anonymize it.

**6. Sharing Your Information**
We value your privacy, and as such, we do not sell or rent your personal information to any third parties. However, we may share your information with trusted third-party service providers who assist us in operating our services and conducting our business. These third parties are required to implement appropriate measures to protect your information and may only use it for specific purposes as dictated by our contractual agreements.

**7. Your Rights**
If you reside within the EEA, you possess specific rights regarding your personal information, including but not limited to:
– The right to access your personal data held by us.
– The right to request corrections or modifications to your personal data, should it be inaccurate or incomplete.
– The right to request the deletion of your personal data under certain circumstances.
– The right to request restrictions on the processing of your personal data.
– The right to data portability, allowing you to obtain your personal data in a usable format.
– The right to withdraw your consent to data processing at any time, where applicable.

**8. Security of Your Information**
We take the security of your personal information very seriously. To that end, we are dedicated to implementing appropriate technical and organizational measures designed to safeguard your data from unauthorized access, use, or disclosure. However, it is important to understand that while we strive to protect your information with the utmost care, no method of transmission over the internet or electronic storage is 100% secure, and we thus cannot guarantee absolute security.

**9. Changes to This Privacy Policy**
We may periodically update or modify our Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of these changes by posting the revised Privacy Policy on this page, and we encourage you to review it regularly to stay informed about how we are safeguarding your information.

**10. Contact Us**
If you have any questions, concerns, or feedback regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us at privacy@vivaplanet.io. Your inquiries are important to us, and we are committed to providing timely and thorough responses.